FAQ

Which shipping method do you use?

We utilise Royal Mail shipping for United Kingdom orders.

If you encounter any delivery issues, such as your tracking indicating delivery while you haven’t received your item, please contact Royal Mail.

Do you offer exchanges or refunds?

Yes, we offer exchanges for damaged items and easy refunds guaranteed. 100% Money-Back Guarantee!

When can I expect to receive my order?

For “In stock items,” you should receive your order within 5-7 business days. For pre orders, please allow 2-4 weeks depending on your location.

Do you ship worldwide?

Yes, we do ship worldwide!

When will an item be restocked?

Typically, we do not restock items. However, if you require a specific item, please send us an email!

I entered the wrong address or forgot to include my apartment/unit number. What should I do if my order has already been shipped?

In such cases, you will need to wait until the item is returned to us. A £3.99 reshipping fee will be required.

Why does my order keep getting refunded?

Orders may be refunded due to high-risk fraud, billing and shipping address mismatches, or the use of another person’s identity. Refunds are not instant and may take 7-10 business days or longer, depending on your bank.